Customer Support
At Lucky Hills, customer support is available 24/7 for players in Canada. Guidance stays practical and CAD-focused, so account steps, banking, and bonus terms are easier to understand.
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Support goes beyond quick questions. We can help with technical issues, account management, and clear explanations of wagering rules, while keeping the experience smooth and consistent.
Ways to reach us
Pick the channel that matches how urgent or detailed your request is. Live chat is usually the fastest option, while email works well for longer explanations and sending documents.
- Live chat support 24/7 for urgent help with deposits, withdrawals, and access issues.
- Email support for verification files, responsible gaming questions, and detailed requests.
- FAQ sections for common steps like deposits, withdrawals, and bonus terms.
For security, we may ask you to confirm your mobile number for certain requests. This helps protect account access and payout workflows.
Hills Casino
Account support focuses on issues that can interrupt play or payments. We guide you through registration, login recovery, and verification checks in a secure environment.
When creating an account, use a unique username and password. If you forget your credentials, we’ll help you recover access safely and keep changes controlled.
Verification and security basics
Verification can include a government-issued identity document such as a passport or driver’s license. For payment verification, card details may be requested with only the first 6 and last 4 digits visible; the middle numbers and CVV2 should be masked.
If you suspect unauthorized access, contact us via live chat and change your password right away. Keep credentials confidential and avoid common words.
Banking overview in CAD
Banking support covers payment methods, deposit limits, payout status updates, and expected processing times. Deposits are typically instant, while withdrawals depend on the selected method and any verification requirements.
| Option | Min–Max (CAD) | Processing time |
|---|---|---|
| Interac deposit | 10 CAD minimum | Instant in most cases |
| Visa/Mastercard deposit | 20 CAD minimum | Instant in most cases |
| MiFinity deposit | 15 CAD minimum | Instant in most cases |
| Crypto deposit | 10–90 CAD | Instant in most cases |
| Ethereum deposit example | 90 CAD minimum | Instant in most cases |
| Withdrawal limits |
|
Varies by method |
| Withdrawal by e-wallets / crypto | 50 CAD minimum | 1–24 hours |
| Withdrawal by cards / bank transfer | 50 CAD minimum | Cards 1–5 days; bank transfers up to 7 days |
To deposit, log in and open the cashier, then select Interac, Visa, Mastercard, MiFinity, or crypto. To withdraw, open the cashier, choose a method, and enter the amount; verification may be required before processing.
Most withdrawal requests are processed within 24 hours. Banks can take 3–5 business days, while e-wallets and cryptocurrencies are typically completed within 1–24 hours.
Live Casino
Live Casino support helps with access, streaming stability, and game-round questions. We can also clarify how bonus wagering applies to live dealer titles.
If you need a quick check during a session, live chat is often the simplest option. We can confirm session details and guide you on what to do if a round freezes.
Customer Support
Support is set up to help across the full casino experience in Canada. Reach out about account changes, banking steps, bonus activation, or responsible gaming tools.
Bonus questions we can clarify
We can explain how to claim offers, track wagering, and understand key limits. For the welcome bonus, the first deposit is at least 30 CAD, and the package can include a 100% match up to 1,000 CAD plus 100 free spins.
Wagering requirements are typically x40 for deposit bonuses and free spins winnings. Cashback offers can have a lower requirement of x5, and the maximum bet that counts toward wagering is 7.50 CAD per spin or round.
If you prefer not to use a bonus, you can cancel an active bonus in your Profile. Cancelling removes bonus funds and leaves your real money balance.
Soft next step
If you need help now, open live chat and share what you were doing and which payment method was involved. For document or verification questions, email support keeps everything together for review.